Responsible gambling

At Vegas Nova Casino we care about your wellbeing and want your time with us to be safe, fun and under your control. If you ever feel your play is becoming stressful, costly, or harder to manage than you expected, there are practical steps you can take right away. Below are clear, supportive options and actions to help you play more mindfully and get support when you need it.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer simple, effective tools you can use at any time to manage how you play. These are designed to put you back in control quickly and with minimal hassle.

• Deposit limits: Set daily, weekly or monthly deposit caps to control how much you put into your account. Limits can be lowered immediately; requests to raise limits are subject to a short cooling-off period (for example, 24 hours).
• Loss and wager limits: Choose limits on how much you can lose or wager in a given period. These limits help prevent surprise losses and keep your play within a budget you choose.
• Session reminders and time limits: Enable automatic session alerts or set maximum session lengths to remind you to take breaks. Short breaks reduce the risk of extended play caused by frustration or chasing losses.
• Temporary time-outs: If you need a short break, use a time-out to lock your account for a fixed period (from 24 hours to several weeks). This is an immediate way to step back without closing your account permanently.
• Self-exclusion: For longer-term control, self-exclusion blocks access to your account for a set period or permanently. During self-exclusion you will not receive marketing, and reactivation is not possible until the exclusion period ends and any re-entry checks are complete.
• Account closure: If you decide you no longer want an account, you can request permanent account closure. Support can help with the process and explain any verification or payout steps required beforehand.
• How to activate tools: Most tools are available in your account’s Responsible Gambling or Security settings. If you prefer, contact our support team and they can apply limits, time-outs or self-exclusion on your behalf.
• What happens to bonuses and withdrawals: Reducing limits, taking time-outs or self-excluding may affect promotions and bonuses. If you have questions about bonus impacts or withdrawals while using these tools, support can explain the specifics for your account.

Using these features is a positive step. They are confidential, respectful, and intended to help you keep play enjoyable and sustainable.

Links to Support Organizations

Getting help is a strong and practical choice. If gambling is causing you stress, financial pressure, or relationship difficulties, consider reaching out to specialist organisations and local services. These groups can offer free, confidential support, counselling and practical tools.

• Talk to a trusted health professional or your general practitioner for immediate guidance and referrals.
• Consider support from peer groups such as Gamblers Anonymous for shared experience and recovery-focused meetings.
• Access specialist online counselling and advice through services like Gambling Therapy, which offer confidential chats and structured support plans.
• If you are in Australia, local services and helplines provide culturally aware, professional assistance — consider contacting domestic gambling counselling and support services for tailored help.
• If you are worried about immediate safety or risk of self-harm, contact emergency services or a crisis helpline in your area right away.

When you contact support organisations, it can help to have a brief summary of your situation ready: how often you play, recent losses that concern you, any financial strain, and what goals you’d like to set (for example, reducing deposits or stopping play for a period). Support services will work with you confidentially and without judgment.

If you would like assistance applying limits or accessing self-exclusion, our support team is available to help set up the tools described above and guide you through any next steps. You do not need to explain or justify your choices—taking control of your play is what matters most.